SHIPPINGS & RETURNS
SHIPPING:
Most of our pieces are made at the time the order is received. We will notify you via email when your purchase is ready and on its way. Keep in mind that we are a small brand located in Madrid and managed by few people. Please be patient if your order takes a few days to be processed.
-We deliver with NACEX in Spain and UE. Delivery time in Spain is up to 24-48 hours (Canarias and Baleares could take more time). Delivery times in Europe are from 3 to 7 working days depends on the item.
-We also deliver worldwide with DHL Express International (including EU countries). Delivery times are from 2 to 5 works days.
-Shipments are made on work days.
-UK CUSTOMERS ADVICE: Due to Brexit, customers from the UK now will have to pay a tax in order to collect their product. This is a fee of the UK government. The price that is in our website, does not include the VAT. https://www.gov.uk/goods-
-All prices shown at GRECHO website includes VAT.
-The shipping price does not include customs duties or charges. The brand will not be responsible for these expenses.
RETURNS:
EACH PRODUCT IS HANDMADE IN OUR WORKSHOP IN MADRID. SINCE EACH PIECE IS UNIQUE AND MADE FOR EACH CUSTOMER, ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS.
ONCE YOU HAVE RECEIVED YOUR ORDER YOU HAVE 15 BUSINESS DAYS TO START THE RETURN PROCESS BY WRITTING TO US AT returns@grecho.es AND YOU WILL GET A VOUCHER FOR THE PRICE OF THE PRODUCT WITH A LASTING PERIOD OF ONE YEAR.
*PLEASE CHECK THE SIZE AND PLACE YOUR ORDER CAREFULLY BEFORE PURCHASING. (SHIPPING/RETURNS WILL BE PAID BY THE COSTUMER)*
THANK YOU FOR YOUR UNDERSTANDING AND FOR TRUSTING GRECHO 🙂
